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Case study Edifice Information Management
Client summary Edifice Information Management (“Edifice”) collect information from point of sale, merchandising and supply chain systems on behalf of retailers.
The information is provided in a format that allows vendors to manage inventory allocation, promotions, mark downs and the like. They work with a number of high profile retailers and manufacturers.
Edifice originally expanded to the UK (with their head office in New Jersey) as a result of demand from their existing client base. Since that time operations have expanded to include Japan.
Problem and solution
Fluency has been able to provide Edifice with the support it needs to grow its operations without having to worry about day to day requirements. Fluency leverage relationships around the world in order to provide a coordinated service offering. In Japan for example, a country with a very different business culture than either the US or the UK, the Edifice accounts team in the US do not need to have any day-today contact with the Japanese service provider. Accounts are provided in a format consistent with the UK and US books and records through one online portal and any queries handled from the UK.
Nick Ilacqua, CFO for Edifice, has commented that “Jim and his team at Fluency have allowed us to focus on core expansion without having to worry unduly about the day to day operations. As we have entered a new market they have been able to either provide us with advice directly or refer us to individuals who are well placed to do so which has significantly benefitted us in not having to build and maintain a number of different relationships.”